Terms

The Site is for your personal and non-commercial use only. 

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, the documents referred to in them or any applicable law. 

We will endevour to ensure that any published course prices, on the Site or discussed with Head Office are correct, but there is always a small possibility that we may make an administrative errorand price a course inccorectly.   

As soon as we notice an anomaly with the course pricing will will contact as soon as possible.

• If our published prices was too high we will issue you with a refund in payment has already been made.

• If our published price was too low we will contact you to confirm how you would like to proceed i.e. pay the difference or cancel the booking.

We also reserve the right to vary the prices of any goods or services listed on the Site without notice.  All goods and services are subject to availability and we reserve the right to refuse to supply any goods or services to any individual. 

We try to make sure that the Site is available, accurate, up-to-date and free from defects.

The Site is provided for your information only and to inform you about us, our services and other websites that may be of interest to you.  However the content does not constitute business, technical, financial or legal advice of any type and the Site should not be relied upon for any purposes.  We may also suspend or terminate operation of the Site at any time as we see fit. 

The Site is provided "as is" and we do not promise that it will be fit or suitable for any purpose.  We do not warrant that the Site will be:

• Error Free

• Available

• Free of viruses

We recommend that you take appropriate safeguards to protect against viruses before downloading accessing the Site.

Although the Site uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed. 

Links to this Website:

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  However you must not:

• Link to our Site on any website that is not owned by you

• Link to our Site in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

• Framed our Site on any other site.

We reserve the right to withdraw linking permission without notice.

Links from this Website: 

The Site may contain links or references to websites operated by other organisations. Any such links or references are provided for your convenience only. We do not control such websites, and are not responsible for their contents. Our inclusion of links or references to such websites does not imply any endorsement of the material on such websites or any association with their operators. You are responsible for evaluating the accuracy and completeness of any information contained on third party websites, and also the value and integrity of any goods and services offered.

Your use of a third party website may be governed by the terms and conditions of that third party site. 

Our acceptance of your booking will take place only when we generate and email to you a booking confirmation number, at which point a contract will come into existence between you and us.  To avoid any potential confusion all correspondence, via telephone, email or other mechanism, must include that booking reference.

If we are unable to accept your booking we will not issue a booking reference number.

All bookings must clearly indicate the names of all delegates, this is because course completion certificates may be issued.

It is your sole responsibility to book the correct course for you or your delegates.  

You will need to provide us with certain information at least 72 hours before the scheduled date of the booked course so that we can supply the training course to you, for example, delegate names; on-premises venue details, information about any additional assistance that a delegate may need.

If you do not provide this information ahead of the course or it is incomplete or incorrect:

• We cannot be held responsible for any complications on the day of the training due to the lack of this information.  

• We also reserve the right to cancel the course if we consider the information provided is inadequate or inaccurate.

• We may also make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result

Where we provide a training venue we will confirm full details of where the training course will be taking place at least 4 weeks prior to the training course.

For a private on-premises course i.e. your venue, it is your responsibility to arrange a suitale and clean training area that can accommodate the number of delegates on the course.  Typical resources required include: desks and chairs for each delegate and adequate floor space (equivalent to 2m2 per delegate) for the practical aspects.  Note:  If your training venue is not suitable it may not be possible to deliver the training course, if this occurs 100% of the booking fee will be forfeited.

We shall contact you as soon as possible to let you know that an event outside of our control has had an impact on your booking.  

We will try to minimise any such impacts but if the impact is substantial we will work with you to book a replacement course.

Provided that we do this we have no liability to you for any breach of these Terms, or loss or damage which may be suffered by you or any third party due to any event or circumstance beyond our reasonable control.  This includes, but is not limited to, strikes, lock-outs or other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Administering First Aid to a casualty is an important responsibility and we must be confident that anyone awarded a First Aid certificate is suitably trained to give that aidd.

Delegate Performance:  

If we decide, in our sole discretion, that a delegate has not achieved the necessary learning outcomes of the training course we may be able to provide up to 30 minutes of additional one-on-one training after the course, that day, to help the delegate achieve the necessary standard, this will not incur a fee. However this is not guaranteed as it will be dependent upon the venue and the number of people requiring further assistance.  

Any further training on a different day will be subject to our standard training costs.

Delegate Removal:

To avoid distractions to the other delegates and to ensure that the instructor can deliver the course in a professional manner, we reserve the right to refuse to allow a delegate to participate, or to continue to participate, in the training course if in our sole opinion the delegate:

• Appears to be under the influence of drugs and/or alcohol;

• Displays innapripriate behaviour or their continued participation may cause offence or injury to themselves or others;

• Arrives late for the course or their attendance during the course is insufficient;

• Is not dressed appropriately at any point during the course;

• Does not meet the minimum age requirement for the training course.

• Does not maintain appropriate personal hygiene.  

  • Also, please refrain from wearing heavily scented perfumes, colognes or lotions;

There will be no refund if a delegate fails to meet acceptalble standards.

The full price of the training course, the Booking Fee,  must be paid at the point of booking.  Payment can be made Mastercard and Visa credit and debit cards over the telephone

Loss and/or damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  

Loss or damage is foreseeable either if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.  

On occassion our courses may complete a little earlier or later than planned due to the level of delegate interaction and amount of practice they require.  We shall not be held liable for any losses or impacts related to this.  For example, if a delegate must return to their place of work by a certain time, on the day of the training, it is the responsibility of the delegate's line management to communicate that requirement to their delegate.  

Legal Responsibilities:  We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death/personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the training course.

Business Losses:  We only provide first aid training courses to you and/or your delegates.   We do not provide any business leadership/management/consultancy and we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any direct, indirect or consequential loss arising under or in connection with any contract between us.  Our total aggregate liability to you for all other losses arising under or in connection with your booking(s), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for training courses under such contract.

We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

You can contact us by:

•  Telephoning: 02070 999 424

• Writing:  info@justfirstaid.co.uk.

We may contact you by using the details that you have provided to us e.g.: 

• Telephone:  Voice calls and SMS

• Writing: To your email address or postal address.

We may from time to time contact you using alternative communication channels which may include, but is not limited to social media.

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible.  If you and we cannot resolve a dispute using our complaint handling procedure, we will:

• Let you know that we cannot settle the dispute with you; and

• Give you certain information about our alternative dispute resolution provider.

These Terms, their subject matter and their formation, are governed by English law. 

You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

When you book a course with us we, Just First Aid (which is a trading name of SyCIS Group Ltd), is the ‘data controller’ for your personal data.  Our privacy policy is available here.

• We use your name and contact details to take your booking; send you joining instructions; to provide you with the training; issue your certificate; and arrange any disability/accessibility arrangements that may be needed.  On some courses we may require delegates to provide proof of ID.

• If your course is externally accredited we must provide your name, contact details and course outcome to the awarding body at which point the awarding body becomes the data controller for that information. 

• We will send you emails about refresher training and when any certification period is about to expire. 

• We will take all reasonable steps to ensure the reliability and integrity of our staff who have access to personal data and ensure that they have undergone adequate training in the use, care, protection and handling of personal data so that they do not publish, disclose or divulge it to any third party unless directed in writing to do so by you or as otherwise permitted by these terms and conditions.

• We will not transfer personal data outside of the EEA other than in accordance with your written instructions.

• Appropriate technical and organisational measures will be implmented to keep your data secure and we will notify you without undue delay and within 24 hours of becoming aware of a personal data breach and will assist you in meeting your obligations under the data protection legislation.

• We keep your information for 5 years after you have completed your training course.

• If you have any questions about how we use your information, if you would like a copy, or if you would like us to delete it  please contact our head office in writing at info@justfirstaid.co.uk.

If you have any queries regarding these Terms, please contact us at: info@justfirstaid.co.uk